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RETURNS & EXCHANGE


We want to make sure that you are completely satisfied with your purchases. If you are not completely satisfied with your purchase, you will have fourteen (14) days from the date you received your order to exchange or return. We will gladly issue a refund within fourteen (14) days from the date of receiving the item. Shipping is complimentary on all exchanges; however, if you are based outside the US you will need to pay taxes and duties on this.


All product you wish to return:


  • Must be sent back with the Merchandise Return Form completed
  • Must be unused, unworn, unwashed, undamaged, unaltered and in the same condition in which it was received
  • Must have all original tags and stickers intact
  • Must have all of its parts and accessories
  • Must be in its original packaging

If all of these conditions are satisfied, we will refund the value of the returned product(s) plus sales tax included back to the original method of payment. Please note that a 10% restocking fee will be assessed on any opened and used items, and the amount will be refunded in form of store credit. Fragrance and nail polish are final sale and cannot be returned due to restrictions by the Department of Transportation.

Please kindly refer to our Return & Exchange Policy page for further information and feel free to contact us at helpdesk@evestemptation.com should you have any further questions.

Reward Policy

Points EXCHANGE RATES

The value of Points is determined by an exchange rate of both currency spent on products to Points, and an exchange rate of Points earned to currency for spending on future purchases.

REDEEM Points

You can redeem your Points at checkout. If you have accumulated enough Points to redeem them you will have the option of using Points as one of the payment methods. The option to use Points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable Points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Points MINIMUMS AND MAXIMUMS

Points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your Points until you accrue a minimum number of Points, at which they will become available for redemption.
Points may also be capped at the maximum value of Points which can be accrued. If this option is selected you will need to redeem your accrued Points before you are able to earn more Points.

MANAGE YOUR Points

You have the ability to view and manage your Points through your Customer Account. From your account you will be able to view your total Points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum Points limit and a cumulative history of Points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding Points, including expiration notifications.

Points EXPIRATION

Points can be set to expire. Points will expire in the order form which they were first earned.

Note:
  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose Points, as well as point expiration notifications. This option is found in the Points section of the My Account area.
Eve's Temptation